Every new client receives a virtual introductory call once you are onboarded—via the Luxury Fitness App—with their matched trainer. During this call, your trainer will introduce themselves, share their background and experience, and ask a few key questions to better understand your goals, preferences, and current fitness level. From there, they’ll help create a personalized training schedule that fits your availability and lifestyle. You have 48 hour from the end of your virtual intro call to request a 100% refund if you do not like your trainer. Or, we can work to match you to a new expert.

No, We only offer a 12-week program giving you the flexibility to choose the number of sessions that best fit your schedule.

Unused sessions will roll over, but they must be used within your program’s extension window: 14-day grace period for month-to-month programs 30-day grace period for 12-week programs After this period, any unused sessions will expire.

Each personal training session is 60 minutes long, allowing ample time for a comprehensive warm-up, personalized workout, and cool-down. This ensures you get the most out of every session while staying on track toward your fitness goals.

Yes, you can cancel a session, but we ask for at least 4 hours' notice to avoid a cancellation fee. Cancellations made within 4 hours (unless it's a true emergency as defined in our agreement) of the scheduled session will incur a charge for the full session. This policy helps us manage scheduling and ensures our trainers' time is respected. If you need to cancel due to an emergency or unforeseen circumstances, please reach out as soon as possible, and we will do our best to accommodate you.

All session tracking and scheduling, including rescheduling, is managed directly by your trainer through the Luxury Fitness app. Simply reach out to your trainer through the app to schedule or reschedule a session at a time that works best for you. Your trainer will handle all the details and keep your sessions organized, ensuring you have a seamless and flexible experience. If you need to make any changes, your trainer will be happy to assist you within the app.

If you feel that you'd be better suited with a different trainer, we completely understand and are happy to accommodate your request. Simply reach out to us through the Luxury Fitness app or contact our support team, and we’ll help match you with another trainer who better aligns with your needs and goals. Your satisfaction is our priority, and we want to ensure you have the best possible experience.

Yes, we offer personal training for couples! Our trainers will create customized workout plans tailored to each individual’s fitness goals, ensuring a balanced and effective session for both partners. There’s an additional $20 per session for couples training, and we strive to provide a supportive and motivating environment for you both to reach your fitness goals together.

Yes, we provide all the necessary equipment for your training sessions, including dumbbells, resistance bands, mats, and any other tools your trainer deems appropriate for your workout. If you have specific preferences or equipment you’d like to use, feel free to let your trainer know, and they’ll be happy to accommodate you. For in-home sessions, your trainer will bring everything needed to ensure a comprehensive and effective workout.

No, We only offer a 12-week program giving you the flexibility to choose the number of sessions that best fit your schedule.

Note: Session rollover applies only to massage clients with weekly sessions. Unused sessions will roll over, but must be used within: 14 days for month-to-month programs 30 days for 12-week commitments After the grace period, any unused sessions will expire.

We offer a variety of massage therapy services tailored to your specific needs, including relaxation, deep tissue, lymphatic, and sports massage. Each type is designed to target different muscle groups and help with recovery, flexibility, and stress relief.

Each massage session lasts 60 minutes, allowing for a thorough and relaxing experience. Your therapist will take the time to focus on your specific areas of tension or discomfort to ensure you leave feeling rejuvenated and relaxed.

We require at least 4 hours' notice for any cancellations or rescheduling of massage sessions. If you cancel within 4 hours of your scheduled session (unless it's a true emergency), you may be charged the full price of the session. This policy helps us manage our schedule and ensures our massage therapist’s time is respected

To schedule or reschedule a massage appointment, simply contact your massage therapist directly. The therapist will work with you to find a time that fits your schedule. After each appointment, the therapist will provide a Calendly link for you to schedule your next appointment.

Yes, combining massage therapy with your training sessions offers several benefits. Massage can help with muscle recovery, reduce soreness, improve flexibility, and prevent injuries, making it an excellent complement to your workouts. It also promotes relaxation and can help reduce stress, allowing you to perform at your best during training sessions and enhance overall performance.

Our nutrition coaching program includes personalized meal plans created by your registered dietitian, tailored to your specific goals and dietary preferences. You’ll receive guidance on healthy eating habits and portion control through monthly virtual consultations, along with ongoing support to help you stay on track. Your dietitian will provide regular updates to your meal plan to ensure it continues to align with your progress, and you’ll have access to 24/7 support for any questions or adjustments you need along the way.

Absolutely. Nutrition coaching can be tailored to support specific dietary restrictions (such as gluten-free, dairy-free, vegan, etc.) and health conditions (like diabetes, high blood pressure, IBS, PCOS, and more). A registered dietitian will create a personalized plan based on your unique needs, medical history, and goals—ensuring it’s both safe and effective for your lifestyle.

You don’t have to follow a strict diet plan unless that’s what works best for you. Our nutrition coaching program is designed to be flexible, allowing you to make gradual changes at your own pace. Your trainer will create a meal plan that aligns with your goals while considering your lifestyle and preferences, so you can incorporate healthier habits without feeling overwhelmed. The goal is to make sustainable improvements that fit seamlessly into your routine.